Founded in 1864, Heineken is one of the world's largest brewing companies with an annual turnover of over $19 billion. The UK trade commerce team asked us to help "reboot" their mobile platform project. With the objective of delivering a best-in-class solution, that worked seamlessly with their existing, very successful, web-based product.

"Best is often the enemy of good"

"Best is often the enemy of good"


The workshops

We facilitated a number of product design and operational workshops. Initially focused on knowledge sharing of modern product development approaches (technical and design), through to reviewing inefficiencies in their current development product operations. Continuing on to concept sessions, user research definition sessions and persona development workshops.

Their team worked with us to develop our own capability and understanding of agile methodology and tools resulting in a repeatable blueprint for digital projects going forward. They were fantastic partners in our digital transformation.
— Lynsey Reid, Ecommerce Manager, Heineken UK
We used simple product concepts to help engage stakeholders in progressive ideas

We used simple product concepts to help engage stakeholders in progressive ideas


Learning through trying

Through the process of these workshops, we've helped the Heineken UK team start to identify a new digital product development processes. The subsequent mobile design project was used to demo these new techniques and further understand the uses and benefits of agile, lean and UCD methodologies within their organisation.


Related work

Financial client

Design transformation

BiP Solutions

Design thinking consultancy


User experience design